Shipping Policy

Petsnooze aim to keep delivery costs low whilst focusing on products. All products which we offer regardless of value have completely free shipping.

The average delivery time for standard packages is 7-21 Business days* by Royal Mail, Hermes or Yodel. 

All orders can be cancelled until they are shipped. If your order has been paid and you need to change or cancel it, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled or changed.

We sometimes will ship items from our international warehouse during times of high demand or for specific high popularity items.

We are unable to refund if your order does not arrive due to factors within your control (e.g. providing the wrong shipping address).

As soon as your order is shipped we allocate a tracking number to your order, and you will receive an email once your order ships that contains your tracking identification; it may take approximately 2-5 days until the tracking number is in our couriers system.

If you need to find your order please use the following link and enter your shipping tracking number Track my orderIf you have any difficulties finding your tracking number or entering tracking information please contact us

*Delivery times do not included 2-3 days of processing time readying your order for shipment.


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