Contact us & FAQ's


Why not drop us an e-mail or use our handy FAQs below.

We are always happy to chat and help answer any questions you may have!

We always love hearing from our customers and really value all comments and feedback. If you would like to get in touch with us, please e-mail

We aim to respond to all enquiries within 48 hours but typically we will be back in touch much sooner.

FAQ's - how can we help?

Only part of my Petsnooze order has arrived?

Please allow an additional 3 working days for delivery due to the possibility of the extra item(s) being dispatched from another location. If the rest of your order is still missing, please contact our Customer Service team at

Which carrier will deliver my Petsnooze goods?

We send all of our orders with Royal Mail, Evri and Yodel.

How will I know my Petsnooze delivery is on it's way? 

You will be notified by the e-mail address you supplied to us when your parcel has been dispatched.

How do I find product information?

All our product information is listed on each individual product page, if the particular information you require is not available, you can email us at and we will get back to you.

How do I subscribe to Petsnooze emails?

Please follow this link to subscribe you’ll find our subscribe section just above our blogs

How can I track my order?

If you need to find your order, please use the following link and enter your order number  number Track my order


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